Privacy Policy
Kapakinig Mental Health is firmly committed to protecting your privacy and providing a safe, confidential online experience for all our users.
Table of Contents
1. Introduction & Our Commitment
Kapakinig Mental Health is firmly committed to protecting your privacy and providing a safe online experience for all our users while delivering the highest quality mental health resources and support. Since we gather certain types of information from you in order to fulfill your requests and better serve your needs, we believe you should fully understand the terms and conditions surrounding the collection and use of this information.
This Privacy Policy discloses what information we collect, how we use it, the steps we take to safeguard your personal information, how you can update your information, our approach to protecting children’s privacy, and our policies regarding links to external website advertisements. Please read this policy in its entirety and Contact Us if you have any questions.
Special Note on Mental Health Data: Given the sensitive nature of mental health, we apply the highest standards of data protection to all information shared through our platform, including any support group communications, counseling session records, and crisis helpline interactions.
2. Information We Collect
Kapakinig Mental Health does not sell, share, or trade users’ information collected both online and offline. The information we collect depends on how you interact with our platform and services.
When You Create an Account
The basic information we collect may include:
- Full Name — To personalize your experience and identify you in our system
- Email Address — For account communications, service updates, and support notifications
- Phone Number — Optional, used for crisis support callbacks and appointment reminders
- Website or Social Media URL — Optional, for volunteer and partner profiles
When You Use Our Services
We may also collect the following during your use of our platform:
- Donation Information — Payment method details (processed securely through third-party payment providers; we do not store full card numbers)
- Event Registration Data — Attendance preferences, accessibility needs, and emergency contact details
- Communications — Messages sent through our contact forms, email correspondence, and feedback submissions
- Usage Data — Pages visited, time spent on site, referral source, browser type, and device information (collected anonymously)
Confidentiality of Support Interactions: Any personal information shared during support group sessions, counseling interactions, or crisis helpline calls is treated as strictly confidential and is never used for marketing or analytics purposes.
3. How We Use Your Information
We use the information we collect solely to improve our services and support our community. Here is how your information is utilized:
- Account Verification — Verifying you are a genuine user to prevent spread of inappropriate content and maintain the safety of our community
- Delivering Services — Providing access to mental health resources, support groups, counseling appointments, and crisis helpline support
- Account Management — Establishing and managing your accounts with us, including volunteer profiles, donor records, and event registrations
- Business Operations — Operating, evaluating, and improving our programs, outreach effectiveness, and organizational impact
- Communications — Sending you service updates, event invitations, newsletters (with your consent), and donation receipts
- Legal Compliance — Meeting regulatory requirements, responding to legal requests, and protecting our rights and the safety of our community
We never sell your data. Your personal information is never sold to advertisers, data brokers, or any third parties for their marketing purposes.
4. Data Retention
We retain your information responsibly and only for as long as necessary.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Account Data: Retained for the duration of your active account plus 12 months after account deletion
- Donation Records: Retained for 5 years in compliance with Bureau of Internal Revenue (BIR) requirements
- Support Interactions: Anonymized after 6 months unless ongoing care requires longer retention
- Analytics Data: Aggregated and anonymized within 30 days of collection
Right to Deletion: You may request complete deletion of your data at any time. We will process your request within 30 days, except where retention is required by law.
5. Protection of Your Information
We ensure that all information collected will be safely and securely stored. We employ industry-standard security measures to protect your data.
We protect your personal information by:
- Access Controls — Restricting access to personal information to authorized personnel only, with role-based permissions
- Security Technology — Maintaining SSL encryption, firewalls, intrusion detection systems, and regular security audits to prevent unauthorized computer access
- Staff Training — All team members and volunteers with data access receive privacy training and sign confidentiality agreements
- Secure Disposal — Securely destroying your personal information when it is no longer needed for our record retention purposes
We use a variety of information security measures to protect your online transactions with us, including encrypted data transmission (HTTPS/TLS), secure payment processing through PCI-DSS compliant providers, and regular vulnerability assessments.
Important: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
6. Information Sharing & Disclosure
Kapakinig Mental Health does not sell, share, or trade customers’ information. We may share limited information only in the following circumstances:
- Legal Requirements: When required by law, court order, or government regulation in the Philippines
- Safety & Emergency: When there is an imminent risk of harm to you or others, we may disclose information to emergency services to protect life
- Service Providers: With trusted third-party providers (payment processors, email services) who are contractually bound to protect your data and use it only for the services they provide to us
- With Your Consent: When you explicitly authorize us to share your information for a specific purpose
Your support group and counseling interactions are never shared with anyone outside our clinical team, except in cases of imminent safety risk as required by Philippine law.
7. Your Rights & Choices
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal data we hold about you at any time.
Right to Correction
You may request correction of inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements.
Right to Object
You may object to the processing of your data for certain purposes such as marketing.
Right to Data Portability
You may request your data in a structured, commonly used, machine-readable format.
Right to File a Complaint
You may file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to your request within 15 business days as required by Philippine law.
8. Updating Your Information
Keeping your information accurate and up to date is important to us.
You can update your personal information anytime by accessing your account on our website. Simply log in, navigate to your profile settings, and make the necessary changes. Updates to your profile information take effect immediately.
For changes to sensitive information (such as associated medical details or emergency contacts), or if you are unable to access your account, please contact our support team directly at [email protected] or call us at +0915 777 9601. We may require identity verification before processing certain changes.
9. Protecting Children’s Privacy
We are committed to protecting children’s privacy on the Internet.
Kapakinig Mental Health does not knowingly collect personal information from children under the age of 13 without verifiable parental or guardian consent. Our website and services are not directed at children under 13.
If we learn that we have inadvertently collected personal information from a child under 13 without proper consent, we will take immediate steps to delete that information from our records. If you believe a child under 13 has provided us with personal information, please contact us immediately at [email protected].
For Minors Ages 13 to 17: We may collect information from minors aged 13 to 17 with the consent of a parent or guardian. Parents or guardians may review, request deletion of, or refuse further collection of their child’s information at any time.
10. Links to External Websites
Our website may contain links to external websites, partner resources, and third-party advertisements.
Kapakinig Mental Health is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website before providing your personal information. The inclusion of any link does not imply endorsement by Kapakinig Mental Health.
Third-party advertising networks may use cookies, web beacons, or similar technologies to collect non-personally identifiable information about your visits to our site and other websites in order to provide relevant advertisements. You can control cookie settings through your browser preferences.
11. Policy Updates & Changes
We may need to update our Privacy Policy as Kapakinig Mental Health and our community grow and evolve.
If we make significant changes to the Privacy Policy, we will post a prominent notice on our website and update the “Last Updated” date at the top of this page. For material changes that affect how we use your personal information, we will notify you via email (if you have an account with us) at least 30 days before the changes take effect.
We encourage you to periodically review this page to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.
Stay Informed: Subscribe to our newsletter to receive notifications about important policy updates and changes to our services.
12. Contact Us
If you have any questions about our Privacy Policy or how we handle your personal information, we will do our best to answer them.
You can reach us through the following channels:
- Email: [email protected]
- General Inquiries: [email protected]
- Phone: +0915 777 9601 (Mon – Fri, 9AM – 6PM)
- Address: Room 108 Religious Institute, UPHSL National Highway, Biñan City, Laguna 4024, Philippines
- Data Privacy Officer: [email protected]
National Privacy Commission: If you believe your data privacy rights have not been addressed adequately, you may file a complaint with the National Privacy Commission at privacy.gov.ph.
Have Privacy Questions?
Our Data Privacy Officer is available to address any concerns about how your personal information is collected, used, or protected. Your trust is our priority.